TERMS & CONDITIONS

1.1 Description of Services

Services are delivered using Relentless Digital’s internal design frameworks and templates as starting points, with all final websites customized to the Client’s brand, content, and goals. All websites are built using the Wix Studio platform and follow the policies described in these Terms.

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1.1.1 Platform & Development Method

All websites are created exclusively within Wix Studio using its native drag-and-drop tools and standard features.
These services do not include:

• Custom coding

• Third-party development

• Advanced programming

• Custom-built functionality outside of what Wix Studio supports

Requests requiring external code, advanced development, or non-Wix features will be evaluated and may require separate approval and additional fees.

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1.1.2 Maintenance Eligibility

Maintenance Sessions and Monthly Retainers are available only for websites originally created by Relentless Digital within Wix Studio.
We do not provide maintenance, updates, troubleshooting, or fixes for websites:

• Built by other designers

• Built on other platforms (WordPress, Squarespace, Shopify, etc.)

If your website was not built by Relentless Digital, a new website build will be required before maintenance services can be booked.

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1.2 Deliverables Not Included

The following are not included unless purchased as Add-Ons:

• Logo or brand design

• Copywriting beyond minor edits

• Paid third-party apps or integrations

• Hosting fees for non-subscription website services

• Domain fees

• Custom coding or development

• Stock images or fonts outside the Wix library

• New pages or functionality not included in the agreed scope

• SEO beyond the Basic SEO Setup included in each project

Any additional pages, features, or revisions requested outside the agreed scope will be billed as Add-Ons.

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1.3 Support

Clients receive support according to the service selected and outlined within their Service Agreement.

Custom Website and 7-Day Website projects include 30 days of post-launch support for minor fixes, small adjustments, and basic questions.

Subscription-based website services include ongoing support and maintenance for as long as the subscription remains active and payments remain current.

2.1 Discovery Call

A Discovery Call is required before any website service begins. This call is used to assess fit, clarify goals, and determine the appropriate service.
Booking a Discovery Call does not obligate either party to proceed.
 

2.2 Deposits

A non-refundable deposit or initial payment may be required at the time of booking website services, depending on the service selected.

For Custom Website and 7-Day Website projects, a non-refundable 50% deposit is required to reserve the Client’s place in the Agency’s production schedule.

For subscription-based website services, the required initial payment structure will be outlined in the Client’s Service Agreement and subscription checkout details.

No work will begin until all required initial payments have been completed and the Onboarding Call has taken place.

Deposits and Initial Build Fees become non-refundable once work has begun.

2.3 Remaining Balance

Remaining balances, subscription terms, recurring payments, and final payment schedules are defined within the Client’s Service Agreement and selected service plan.

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2.4 Payment Processing

Payments for services are handled securely through Wix Payments. All payment information is encrypted during transmission to ensure its security. Wix Payments complies with PCI DSS standards, providing the highest level of protection for your financial data.
 

We do not share your payment information with third parties, except as necessary to process your payment. By using our services, you consent to the processing of your payment information as described.

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2.5 Add-Ons & Maintenance Services

Add-Ons may be selected at the time a website service is booked. Payment for Add-Ons and any remaining project balance is due prior to website transfer, publication, or handoff, as outlined in the Client’s Service Agreement.

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Certain subscription-based website services may restrict Add-Ons, Maintenance Sessions, or additional services until website ownership has been purchased through an approved buyout process.

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2.6 Priority Build Add-On

Priority Build Add-Ons accelerate the project timeline by prioritizing the Client’s website ahead of other active projects. Priority Build pricing, timeline adjustments, and availability are defined in the Client’s Service Agreement.

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Priority Build does not eliminate required Client responsibilities, including timely feedback, content delivery, approvals, or scheduled calls. Delays caused by the Client may impact the adjusted timeline without refund.

3.1 Onboarding Call

Your Onboarding Call officially begins your project timeline. Delays in scheduling or attending this call will result in delays to your project start date. The Agency is not responsible for timeline shifts caused by missed or delayed onboarding requirements.

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3.2 Rescheduling & Cancellations

• Discovery Calls require 3 days’ notice to reschedule

• Onboarding Calls require 3 days’ notice

• Maintenance Sessions require 24 hours’ notice

Cancellations or reschedules outside these timelines may result in fees or project delays as outlined in your Service Agreement. No-shows may impact your ability to book future services.

Clients agree to:

• Provide timely content, assets, and feedback

• Attend scheduled calls on time

• Review all work in a timely manner

• Approve or request revisions promptly

• Pay invoices according to the agreement

Delays in communication or content delivery will directly impact the project timeline.

Any delays caused by the Client may extend the project timeline without penalty or refund.

Relentless Digital agrees to:

• Provide all services professionally using industry best practices

• Communicate clearly throughout the project

• Deliver the website according to the agreed scope

• Provide 30 days of post-launch support

• Notify the Client of any issues that may impact timeline or scope

6.1 Client Ownership

Ownership rights vary depending on the service selected and are defined within the Client’s signed Service Agreement.

For traditional website projects, ownership of the completed website design, layout, and content transfers to the Client upon final payment.

For subscription-based website services, the Client receives a license to use the website while the subscription remains active and payments remain current. Ownership transfers only if the Client completes an approved website buyout as outlined in the applicable Service Agreement.

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6.2 Template Ownership & Reuse

Relentless Digital maintains full ownership of all internal website templates, wireframes, design systems, pre-built layouts, and proprietary page structures used in the creation of the Client’s website. The Client receives a license to use the published website, but does not receive ownership of any underlying templates or reusable design frameworks. These materials may not be copied, extracted, reused, or resold for future projects without written permission from the Agency.

6.3 Portfolio Use

The Client grants Relentless Digital permission to showcase the project in our portfolio, website, and marketing materials.

We deliver all work professionally but cannot guarantee uninterrupted website performance due to:

• Changes in Wix

• Third-party apps

• Hosting issues

• Platform outages

Relentless Digital is not liable for indirect damages, lost revenue, or issues caused by third parties.

Termination terms are governed by the Client’s signed Service Agreement, including:

• Deposit policies

• Rescheduling rules

• Refund terms

• Agency-initiated or Client-initiated cancellation rules

These Terms are governed by the laws of the Commonwealth of Virginia.

If you have questions about these Terms, contact:

Relentless Digital LLC
info@relentlessdigital.org