PRIVACY POLICY

1.1 Description of Services

Relentless Digital provides website design, development, and related digital services (“Services”) as outlined in each project’s Service Agreement. All websites are built using the Wix Studio platform and follow the policies described in these Terms.

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1.1.1 Platform & Development Method

All websites are created exclusively within Wix Studio using its native drag-and-drop tools and standard features.
These services do not include:

• Custom coding

• Third-party development

• Advanced programming

• Custom-built functionality outside of what Wix Studio supports

Requests requiring external code, advanced development, or non-Wix features will be evaluated and may require separate approval and additional fees.

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1.1.2 Maintenance Eligibility

Maintenance Sessions and Monthly Retainers are available only for websites originally created by Relentless Digital within Wix Studio.
We do not provide maintenance, updates, troubleshooting, or fixes for websites:

• Built by other designers

• Built on other platforms (WordPress, Squarespace, Shopify, etc.)

If your website was not built by Relentless Digital, a new website build will be required before maintenance services can be booked.

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1.2 Deliverables Not Included

The following are not included unless purchased as Add-Ons:

• Logo or brand design

• Copywriting beyond minor edits

• Paid third-party apps or integrations

• Hosting and domain fees

• Custom coding or development

• Stock images or fonts outside the Wix library

• New pages or functionality not included in the agreed scope

• SEO beyond the Basic SEO Setup included in each project

Any additional pages, features, or revisions requested outside the agreed scope will be billed as Add-Ons.

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1.3 Support

Clients receive 30 days of post-launch support for minor fixes, small adjustments, and basic questions. Post-launch support does not include:

• New designs

• New pages

• Redesign work

• Advanced functionality

• Custom code

• Tasks requiring more than minor adjustments

After the 30-day support period, all updates require a Maintenance Session, a Retainer Plan, an Add-On purchase, or a new Service Agreement.

2.1 Discovery Call

A Discovery Call is required before any website service begins. This call is used to assess fit, clarify goals, and determine the appropriate service.
Booking a Discovery Call does not obligate either party to proceed.
 

2.2 Deposits

A non-refundable 50% deposit is required at the time of booking any website service. Work does not begin until:

1. The deposit is paid, and

2. The Onboarding Call is completed.

2.3 Remaining Balance

The remaining balance will be invoiced after the Onboarding Call according to your Service Agreement. The website will not be transferred, published, or delivered until all invoices are paid in full.
 

2.4 Payment Processing

Payments for services are handled securely through Wix Payments. All payment information is encrypted during transmission to ensure its security. Wix Payments complies with PCI DSS standards, providing the highest level of protection for your financial data.
 

We do not share your payment information with third parties, except as necessary to process your payment. By using our services, you consent to the processing of your payment information as described.

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2.5 Add-Ons & Maintenance Services

Add-Ons, Maintenance Sessions, and Retainer Plans must be paid in full at the time of booking. These services are non-refundable.

3.1 Onboarding Call

Your Onboarding Call officially begins your project timeline. Missing or delaying this call may delay your project.
 

3.2 Rescheduling & Cancellations

• Discovery Calls require 3 days’ notice to reschedule

• Onboarding Calls require 3 days’ notice

• Maintenance Sessions require 24 hours’ notice

Cancellations or reschedules outside these timelines may result in fees or project delays as outlined in your Service Agreement. No-shows may impact your ability to book future services.

Clients agree to:

• Provide timely content, assets, and feedback

• Attend scheduled calls on time

• Review all work in a timely manner

• Approve or request revisions promptly

• Pay invoices according to the agreement

Delays in communication or content delivery will directly impact the project timeline.

Relentless Digital agrees to:

• Provide all services professionally using industry best practices

• Communicate clearly throughout the project

• Deliver the website according to the agreed scope

• Provide 30 days of post-launch support

• Notify the Client of any issues that may impact timeline or scope

6.1 Client Ownership

Upon final payment, the Client owns the completed website design, layout, and content.
 

6.2 Template Ownership & Reuse

Relentless Digital maintains full ownership of all internal website templates, wireframes, design systems, pre-built layouts, and proprietary page structures used in the creation of the Client’s website. The Client receives a license to use the published website, but does not receive ownership of any underlying templates or reusable design frameworks. These materials may not be copied, extracted, reused, or resold for future projects without written permission from the Agency.

6.3 Portfolio Use

The Client grants Relentless Digital permission to showcase the project in our portfolio, website, and marketing materials.

We deliver all work professionally but cannot guarantee uninterrupted website performance due to:

• Changes in Wix

• Third-party apps

• Hosting issues

• Platform outages

Relentless Digital is not liable for indirect damages, lost revenue, or issues caused by third parties.

Termination terms are governed by the Client’s signed Service Agreement, including:

• Deposit policies

• Rescheduling rules

• Refund terms

• Agency-initiated or Client-initiated cancellation rules

These Terms are governed by the laws of the Commonwealth of Virginia.

If you have questions about these Terms, contact:

Relentless Digital LLC
info@relentlessdigital.org